Refund Policy

At Kiwi Art, we take great pride in the quality of our digital art and want you to be completely satisfied with your purchase. As our products are digital downloads, we are unable to offer refunds once the files have been downloaded. However, if you experience any issues with your order, we are happy to assist you in resolving the problem.

Refunds & Exchanges:

  • No Refunds or Exchanges: Due to the nature of digital products, all sales are final. Once the digital files are delivered or downloaded, we are unable to offer refunds or exchanges.
  • Defective Files: If there is a problem with the digital files you received (e.g., corrupted files, missing content), please contact us within 7 days of purchase, and we will send you a replacement or assist with a resolution.
  • Missing Files: If you have any trouble accessing your purchased files, please reach out to us, and we will send you the download link again or help with troubleshooting.

How to Contact Us:

For any issues or questions, please reach out to our customer support team via the message box below. We are always here to assist you and ensure you have the best experience.

Contact form